Frequently Asked Questions

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How much does your service cost?

We do have a minimum, which is $1000. The cost of your display depends on the size and number of stories of your home and where you would like the lights to be installed. Extra features such as trees, bushes, path lighting, and décor will also determine the price of your display.

Do you give free estimates?

Yes, we would be grateful for the opportunity to design a custom décor package that makes your home or business extra special this year. Most appointments take anywhere from 30-45 minutes to complete. To eliminate any confusion and to make sure all questions are answered, we do require the homeowner be present for the appointment.

Do you provide the lights, or do I?

Merry Lights provides complete services for lighting and decor. We provide commercial grade LED lighting and all the essential extension cords, photocell timers, and any clips, stakes, or ties, to properly install your display. Our vast product selection allows you to choose from a selection of colors and styles to make your home perfect for the holidays. We do not install clients previously owned décor or lighting.

When do you start the holiday decorating season?

We begin decorating homes starting October 1st and work all the way until December 23rd.

Are you and your company insured?

Yes, Bright Lights is fully insured for holiday lighting installation. We are happy to provide a copy of our policy upon request.

How are the lights attached to my house?

We use commercial grade clips to attach our lighting to gutters and roof tabs that slide under shingles for all roof lighting. We do not use screws, staples or nails to attach lighting to your home or business. To outline windows and doors with lights, we use adhesive that easily comes off at the end of the season.

Wreaths and garlands are hung using a “push mount” that allows a zip tie to slide through and hold the décor. These are permanently left in place to reuse year after year.

Do you take the lights down at the end of the season?

Yes, removal is included in the price for the season. When we remove the lights, we will properly package everything to ensure your display looks great every year. We offer complimentary storage so that you won’t have to store everything yourself. Removals begin January 2nd and go through January 20 (weather permitting). No appointment is necessary for removal, as it is company policy to reach out to you with a more detailed time frame of when you can expect your decorations to be pulled down. Please let us know if you would like to request leaving your lights up after Jan 2nd for any special events or holidays you may celebrate.

Where are my lights and décor stored?

Merry Lights has its own warehouse behind our offices that house all our client’s products year- round.

Do I rent or buy the lights?

It is feasible and less expensive to rent lights. With this option, you are more freely able to change up your décor layout from year to year. Talk directly with your lighting designer about the option of renting lights versus buying and to go over all available colors.

When will my lights and décor be installed?

Current clients will receive their renewal letters at the beginning of September. Clients choosing the “Early Bird” option will be installed between Oct. 15th and Nov. 6th. Clients choosing the “Prime” installation will be installed Nov. 7th through Thanksgiving.

New Clients will be scheduled and installed as quickly as possible after the initial deposit is made.

Due to the nature of our business and unforeseen weather conditions, we are unable to give exact dates and times for your installation. We will send you a text notification 48 hours prior to your anticipated installation. Once our crew is in route to your home, our foreman will give you a courtesy call to let you know they are on the way. You do not need to be home for exterior installs. If you are not home, A method of payment will need to be life on file. Our crews work from 9am-9pm in residential areas during our install season.


What is the payment schedule?

We require a deposit of 75% of the total installation to schedule your installation. The remaining balance of the total is due after installation. We greatly appreciate your prompt payments.

What time do your installers work?

During our install season, our crews work from 9am-9pm on residential properties. Our commercial crews work 24 hours a day.

Do I need to be home for the installation?

For exterior lighting, most of the time our customers do not need to be at home during the installation. Our highly-trained installation teams can complete the installation whether you are home or not. In some cases, the power supply access may be inside the garage behind a locked fence or gate, and in that case the home owner would need to be home.

What happens if I have a problem with my lights?

Our install team will make sure that your display is fully functional upon completion of your installation. If you notice any defects in your display, contact us and your service call will be addressed within 48 hours. Beginning the day after Thanksgiving we have weekly maintenance checks to ensure all lights and display are working as they are intended.

When do service calls take place?

During our install season, we begin service calls starting on Nov. 15th. They take place between 9am and 9pm during our regular crew hours.

Why does my ground fault circuit interrupter (GFCI) keep tripping?

A ground fault circuit interrupter (GFCI) is a device that shuts off an electric power circuit when it detects that current is flowing along an unintended path, such as through water or a person. When it rains, water can sometimes get into the plugs of your lighting. While it is our practice to install your lighting with these protected, occasionally water will still find its way into the lines and trip the GFCI. Once it has quit raining and the lines dry out, you can simply push the GFCI button on your outlet and the lights will come back on.

How do I reset my GFCI?

GFCI circuits have an outlet with button to push for resetting the system. These plugs are typically located in your garage, bathroom or laundry room. Simply push the button and your lights will come back on. If you continue to have problems, please call us to set up a service call with one of our technicians.

Why do my lights come on at different times?

When more than one timer is used on a property, they could possibly come on a few minutes apart from each other. We use photocell timers and they will automatically come on as night falls.